on the one hand, the operator of the website “www.collagenius.hu”, Collagenius Ltd. (head office: 3348 Szilvásvárad, Park utca 9/11., tax number: 29309281-2-10, company registration number: 10-09-038850 representative: Dr. Ferenc Hampel, managing director, tel. : +36-30-595-2055, as Seller, on the one hand, and you (the Customer), as Buyer, on the other hand.
The creation of the contract:
when the Customer sent its order to Collagenius Ltd. on the collagenius.hu website by logging into the webshop.
Information aimed at providing the purchaser with
– “adequate knowledge of the essential characteristics and features of the goods and services, their quality, price, charges, instructions for use and the risks involved in their use, as well as the necessary information to facilitate the choice of goods and services and the use and maintenance of the goods and services” and
– “the basic knowledge necessary to exercise their rights”.
On the collagenius.hu website you can browse at your leisure, learn about our products and prices without revealing your identity. The price of the product is indicated at gross price, i.e. including VAT, and is quoted in HUF.
To shop on our website, you do not need to register. If you register, you must have a real email address.
Click on the Webshop button, fill in the fields, and finally click on the submit order button.
Prices are in Hungarian forints. Payment must be made to the delivery person on receipt of the parcel in cash or by card, or as a second option by bank transfer, prepaid.
Delivery, delivery fee
The value of the parcel must be paid in cash to the carrier at the time of delivery, unless you have chosen to pay by bank transfer in advance. The package will be delivered to you by Boxy Logistics Zrt.
The delivery fee you will pay is shown after you have selected the delivery method. Delivery can be made to your door, MPL Posta Point or GLS parcel point.
The delivery charge set at the time of ordering is valid only for Hungary.
If you want your order to be delivered to a foreign address, we can provide you with a specific price offer after you have sent us a written request(email@example.com ).
Please make sure that the packaging received from the courier is intact when you receive the box!
DO NOT TAKE DAMAGED BOXES FROM THE COURIER, AS WE DO NOT ACCEPT ANY SUBSEQUENT CLAIMS!
We normally deliver the ordered products to the specified address within 1-2 working days. If this is not possible, you will receive a message informing you of the expected delivery date.
Warranty: the seller’s responsibility for the faultlessness of the goods sold.
Shelf life: which is indicated on the box or packaging (Quality retained: …), which must not be less than 3 months from the date of delivery.
What does it mean?
With a warranty, we take responsibility for the fact that the product you received from us was free of defects at the time of sale, so it has no hidden defects that will only become apparent later and retains its described characteristics within the warranty period.
You can send us your complaints and comments by filling in the “I’m sending a message” section in the contact details menu.
The General Inspectorate for Consumer Protection (www.fvf.hu) and the National Consumer Protection Inspectorate (www.ofe.hu) can help you to assert your interests.
If the quality of the consumer goods is unsatisfactory, you can claim under the warranty or guarantee rules. The rules of warranty are set out in the Civil Code 1959. IV. Act § 305-311/A. We will try to provide you with the best information on how to do this below.
Contact the distributor, register the complaint
If, after purchase, the warranty period indicated on the product has not expired, but the product is not of satisfactory quality, please contact us using the message option under contact details.
To validate the claim, you need proof of payment (invoice) and the product itself. You will send the product to be returned to us by post with a copy of the purchase invoice. Please do NOT send the parcel with a declaration of value, do NOT send it back in a postage-paid or COD-paid parcel, as we are NOT able to accept these. If we can identify the purchase during the telephone consultation, it is sufficient to send the product to us without a receipt (invoice).
A record of the consumer’s objection will be kept, which must include:
- the name and address of the consumer,
- the name of the consumer goods (hereinafter referred to as “goods”) and the purchase price,
- the date of purchase,
- the date of the error report,
- a description of the error,
- the claim the consumer wishes to pursue,
- how the complaint will be settled (if this is different from the consumer’s request, this must be explained).
You should receive a copy of the minutes, both to check that the complaint has been recorded and to make it easier for you to justify your complaint.
If, despite your legal obligation, you refuse to record the report, you can make an entry in the buyers’ register and take the matter to the consumer inspectorate.
If we are unable to give a decision on whether your claim can be met, we are required by law to notify you within three working days.
If Collagenius Ltd. any claim in respect of any of its products is not based on a warranty or quality defect, the Seller shall not be liable. By making the purchase, the Buyer acknowledges that Collagenius Kft. products are composed of high purity components, but individual allergies or hypersensitivities to certain components are real and can occur. Accordingly, the Seller shall not be liable for any allergies or hypersensitivity reactions to the ingredients used in the product or even trace amounts of ingredients, which (the ingredients and any trace amounts of other substances or allergens) are indicated by the Seller on the box. We cannot be held responsible for intolerances to the product, for individual reactions other than the usual ones (abdominal bloating, abdominal pain, diarrhoea, nausea, etc.), as these are sporadic and cannot be attributed to the quality of the product or to its contamination, but are entirely individual and unpredictable. Due to the complaints caused by these reasons, we are not able to buy back the broken product, thank you for your understanding!
Who has the burden of proof?
In the case of warranty, in the case of a defect discovered within 3 months of purchase, if the warranty period is not less than 3 months, the defect is deemed to have existed at the time of performance (purchase), unless it is incompatible with the nature of the goods or the nature of the defect. Therefore, in the case of a defect within three months or within the warranty period, we must prove that the product was not defective at the time of purchase.
In practice, this means that if we do not accept the customer’s complaint or reject his claim, we will have to prove ourselves right in any court proceedings that the customer may bring. It is important to note that an objection notified within two months of the discovery of the defect must be considered to have been notified in due time.
If 3 months have passed since the purchase, the consumer must prove that the defect existed at the time of purchase. You can prove this by obtaining a certificate issued by the General Inspectorate for Consumer Protection or another accredited institution. The cost of the expert’s opinion (examination fee, postage for sending the product, etc.) is borne by the consumer in this case and the trader can only be ordered to pay it by a court decision.
For consumer claims for defects under the warranty period, the defect shall be deemed to have existed at the time of purchase for the entire duration of the warranty.
It is important to know that we are not obliged to comply with the customer’s request on the basis of the expert opinion, even if it confirms the consumer’s claim. However, if the case goes to court, the opinion can be used as evidence at trial. You can check with the consumer inspectorates which institutions are carrying out investigations on the product concerned.
Meeting the consumer’s demand
If we accept the validity of the objection, you can ask us to comply with the warranty rules, in the order provided by law – and subject to the conditions set out in the Civil Code:
- you may request a replacement or repair (due to the nature of our products, they cannot be repaired);
- secondly, you can request an appropriate discount or withdraw from the contract.
Withdrawing from the contract means that you must get the goods back, not that we will buy them back. You are not obliged to buy it back, as there is no such legal possibility.
Other enforcement options
If we would not accept a quality complaint, or if we would accept it but you think we are not taking the right action, you can complain to the consumer inspectorates, or contact the professional body related to the product, or a social organisation defending consumer rights, or the Conciliation Body. With the exception of the Conciliation Boards, they cannot take a decision on a specific case.
for visitors and registered users of the collagenius.hu website
The service provider / data controller processes the data of persons registered on the website in the course of its operation, in order to provide them with an appropriate service.
The service provider intends to fully comply with the legal requirements for the processing of personal data, in particular Regulation (EU) 2016/679 of the European Parliament and of the Council.
This privacy notice is based on Regulation (EU) 2016/679 of the European Parliament and of the Council on the protection of personal data of natural persons and on the free movement of such data, in the light of the 2011. CXII. the content of the law on the right to information self-determination and freedom of information.
Name of the service provider, data controller:
|Name / company name:
||3348 Szilvásvárad, Park utca 9/11.
|Registration number (cgj):
|Website name, address:
|Contact details of the privacy notice:
Contact details of the controller:
|Name / company name:
||3348 Szilvásvárad, Park utca 9/11.
||3348 Szilvásvárad, Park utca 9/11.
||+36 20 395 7424