General contractual conditions

Contracting parties: on the one hand, the operator of the website “www.collagenius.hu”, Collagenius Kft. (head office: 3348 Szilvásvárad, Park utca 9/11., tax number: 29309281-2-10, company registration number: 10-09-038850 representative: Dr. Ferenc Hampel, managing director, tel. : +36-30-595-2055, as Seller, on the one hand, and you (the Customer), as Buyer, on the other hand.  Conclusion of the contract: when the Buyer sends his order to Collagenius Ltd.
by entering the webshop on the collagenius.hu website operated by collagenius.hu.   Information, the purpose of which is to provide the Buyer with – “adequate knowledge of the essential characteristics and features of the goods and services, the quality, price and price of the goods and services, the instructions for their use and the risks involved in their use, necessary to facilitate the choice of goods and services and the use and maintenance of the goods and services” and – “the essential knowledge necessary to exercise his rights”.  Browsing You can browse the collagenius.hu website at your convenience, and you can learn about our products and prices without revealing your identity.
The product is priced gross, i.e. including VAT, and prices are in HUF.  Registration You do not need to register to be able to shop on our website.
If you register, you must have a real e-mail address.   You canpurchase by clicking on the Webshop button, filling in the fields and finally clicking on the Submit order button.  Payment Prices are in Hungarian forints.
Payment must be made to the delivery person on receipt of the parcel in cash or by card, or as a second option by bank transfer, prepayment.  Delivery, delivery fee The value of the parcel – if you have not chosen to pay by bank transfer in advance – must be paid to the carrier in cash at the time of delivery.
We will have the parcel delivered to you by Gyereksportszer Kft and the invoice will be issued by them accordingly.
The delivery fee you will pay will be displayed on our website once you have selected the delivery method.
The delivery can be made to your door, MPL Postapoint or you can request a post office to deliver the parcel (as a parcel to be left at the post office). The delivery charge set at the time of ordering is valid only for Hungary. We are not able to deliver abroad for the time being! Please make sure that the packaging received from the courier is intact when you receive the box! Please keep in mind that in case of cash on delivery, we will charge an additional 400 Ft. DO NOT TAKE ANY SHIPPED DOBOTS FROM THE SUPPLIER, as WE DO NOT ACCEPT ANY REPLACEMENT! Delivery times In normal cases, we will deliver the ordered products to the address you have specified within 2 working days.
If there is a technical problem, you will receive a message informing you of the expected delivery date.  Warranty Warranty: the seller is responsible for the faultlessness of the goods sold. Warranty period: which is indicated on the box or packaging (Quality retained: …), which may not be less than 2 months from the date of delivery, unless the seller grants a special discount for the short warranty period, in which case the website must indicate the short warranty period in a clearly visible place for the buyer.  What does this mean? With a warranty, we take responsibility for the fact that the product you received from us was free of defects at the time of sale, so it has no hidden defects that will only become apparent later and retains its described characteristics within the warranty period. You can send us your complaints and comments by filling in the “I’m sending a message” section in the contact details menu. The General Inspectorate for Consumer Protection (www.fvf.hu) and the National Consumer Protection Inspectorate (www.ofe.hu) can help you to enforce your rights.  Enforcement If the quality of the consumer goods is not satisfactory, you can claim under the warranty or guarantee rules. The rules of warranty are set out in the Civil Code 1959. IV. Act § 305-311/A. We will try to provide you with the best information on how to do this below.  

Contact the distributor, register the complaint

If, after purchase, the warranty period indicated on the product has not expired, but the product is not of satisfactory quality, please contact us using the message option under contact details. The objection to the quality of the product does not cover the flavour or taste of the product, which is a subjective opinion. Our product is basically a medicinal product (developed to promote the regeneration of the musculoskeletal system), and not a pleasure article, so the flavourings used serve to mask the components that basically create an unpleasant taste sensation, but any objection to the taste effect is in no way a quality factor!

To validate the claim, you need proof of payment (invoice) and the product itself. You will send the product to be returned to us by post with a copy of the purchase invoice. Please do NOT send the parcel with a declaration of value, do NOT send it back in a postage-paid or COD-paid parcel, as we are NOT able to accept these. If we can identify the purchase during the telephone consultation, it is sufficient to send the product to us without a receipt (invoice).

  A record of the consumer’s objection will be kept, which must include:

1. the name and address of the consumer,
2. the name of the consumer goods (hereinafter referred to as “goods”) and the purchase price,
3. the date of purchase,
4. the date of the error report,
5. a description of the error,
6. the claim the consumer wishes to pursue,
7. how the complaint will be settled (if this is different from the consumer’s request, this must be explained).

  You should receive a copy of the minutes, both to check that the complaint has been recorded and to make it easier for you to justify your complaint. If, despite your legal obligation, you refuse to record the report, you can make an entry in the buyers’ register and take the matter to the consumer inspectorate. If we are unable to give a decision on whether your claim can be met, we are required by law to notify you within three working days. If Collagenius Ltd. any claim in respect of any of its products is not based on a warranty or quality defect, the Seller shall not be liable. By making the purchase, the Buyer acknowledges that Collagenius Kft. products are composed of high purity components, but individual allergies or hypersensitivities to certain components are real and can occur. Accordingly, the Seller shall not be liable for any allergies or hypersensitivity reactions to the ingredients used in the product or even trace amounts of ingredients, which (the ingredients and any trace amounts of other substances or allergens) are indicated by the Seller on the box. We cannot be held responsible for intolerances to the product, for individual reactions other than the usual ones (abdominal bloating, abdominal pain, diarrhoea, nausea, etc.), as these are sporadic and cannot be attributed to the quality of the product or to its contamination, but are entirely individual and unpredictable. Due to the complaints caused by these reasons, we are not able to buy back the broken product, thank you for your understanding! Who has the burden of proof?

In the case of a warranty, if a defect is discovered within 1 month of purchase, if the warranty period is not less than 1 month, the defect is deemed to have existed at the time of performance (purchase), unless it is incompatible with the nature of the goods or the nature of the defect. Therefore, in the case of a defect within one month or within the warranty period, we must prove that the product was not defective at the time of purchase. In practice, this means that if we do not accept the customer’s complaint or reject his claim, we will have to prove ourselves right in any court proceedings that the customer may bring. It is important to note that an objection notified within two months of the discovery of the defect must be considered to have been notified in due time. If 3 months have passed since the purchase, the consumer must prove that the defect existed at the time of purchase. You can prove this by obtaining a certificate issued by the General Inspectorate for Consumer Protection or another accredited institution. The cost of the expert’s opinion (examination fee, postage for sending the product, etc.) is borne by the consumer in this case and the trader can only be ordered to pay it by a court decision. For consumer claims for defects under the warranty period, the defect shall be deemed to have existed at the time of purchase for the entire duration of the warranty. It is important to know that we are not obliged to comply with the customer’s request on the basis of the expert opinion, even if it confirms the consumer’s claim. However, if the case goes to court, the opinion can be used as evidence at trial. You can check with the consumer inspectorates which institutions are carrying out investigations on the product concerned.   Meeting the consumer’s claim If we accept that the complaint is justified, you can ask us to meet the following obligations, in accordance with the rules on guarantees, in the order laid down by law and subject to the conditions set out in the Civil Code:

1. you may request a replacement or repair (due to the nature of our products, they cannot be repaired);
2. secondly, you can request an appropriate discount or withdraw from the contract. Withdrawing from the contract means that you must get the goods back, not that we will buy them back. You are not obliged to buy it back, as there is no such legal possibility.

  Other means of redress If we would not accept a quality complaint, or if we would accept it but you consider that we are not taking the right action, you can complain to the consumer inspectorates, or contact the professional body related to the product, or a social organisation defending consumer rights, or the Conciliation Body.
With the exception of the Conciliation Boards, they cannot take a decision on a specific case.  Information on data management for visitors and registered users of the collagenius.hu website The service provider / data controller processes the data of persons registered on the website in the course of its operation in order to provide them with an appropriate service. The service provider intends to fully comply with the legal requirements for the processing of personal data, in particular Regulation (EU) 2016/679 of the European Parliament and of the Council. This privacy notice is based on Regulation (EU) 2016/679 of the European Parliament and of the Council on the protection of personal data of natural persons and on the free movement of such data, in the light of the 2011. CXII. the content of the law on the right to information self-determination and freedom of information.  

Name of the service provider, data controller:

Contact details of the controller: